General Questions

• Will there ever be a sequel or a prequel to The Longest Journey?

• Is The Longest Journey available for the Mac?

• I can't find The Longest Journey anywhere. How do I purchase it online?

• Is the North American version different from the other English-speaking versions?

• Is The Longest Journey available in my language?

• Will there be a DVD version of The Longest Journey?

• Are there any official hint-books available?

• There was no manual in the box!

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Technical Issues

Before writing us asking for technical assistance - with crashes, installation problems, and incompatibility issues - please read through this FAQ as well as the ReadMe.txt file that came with your game CDs. The ReadMe in particular contains lots of helpful information on well-known hardware problems. If you still can't solve the problem, please write us and remember to include information on your computer, installation size, what version you're playing (American, French, Norwegian, etc.), as well as a detailed description of your specific problem. We'll do our very best to provide you with a timely and helpful response!

• Help, I'm experiencing a lot of st-st-stuttering sound! How can I fix this?

• Does the game work with Windows 2000?

• I have a Voodoo 2 card, and the game looks terrible. What's wrong?

• What can I do if I get an error with CD number (1-4) ?

• Why does the game keep crashing randomly?

• What can I do if the video looks choppy?

• The game crashes at the very beginning, right after the bit with the old woman.

• There are no characters, or just parts and pieces of characters, on-screen, but I can still see the backgrounds. Huh?

• I've installed the game, and tried to run it, but I see absolutely nothing (or at least nothing resembling a game). Can you help me?

• I get a strange error-message. What's up with that?

• When I start the game, I'm told that my soundcard isn't certified for Direct Sound. What gives?

• Does the game work with Windows XP?

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Game-play Issues

The following are solutions to some of the puzzles and game-play issues that players seem to have trouble with. This is not a walkthrough! If you're stuck somewhere in the game, and there's no help to be found in this FAQ, please try the Hints and Tips section.

• How do I get the iron key up from the subway track in Chapter Two?

• Nope, doesn't work. April keeps telling me she can't reach the key. What gives?

• What do I have to do to the shadow in the alley behind Mercury Theater?

• How do I shake up the can of Bingo Cola?

• How do I get a hold of Minnelli's glass eye?

• I'm not able to get the bird in Chapter Four. What should I do?

• In Roper Klacks' spell book, there's a missing page. Where is it?

• How do I get the red essence in Klacks' laboratory?

• I can't wake up the sleeping giant. What am I doing wrong?

• I've been reading a walkthrough, and I know I need a pizza box, but I can't find it! Where is it?

• Where's the oxygen filter?

• I have followed a walkthrough, but am still unable to get the key in chapter 2!

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Known Bugs

• The game keeps crashing outside the police station when I walk from one location to the next. How do I fix this?

• The game crashes in Florence Park. Is there any way to fix this?

• April keeps telling me she can't reach the key on the subway tracks no matter what I do. What gives?

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